Contact Us
Welcome to AI Designs
If you have questions about our products, shipping times and order status, or cancelling an order and receiving a refund, please browse our extensive FAQ sheet or email us below.
HOW CAN I CONTACT YOU?
Please email Customer Support at: support@aidesigns.io and we will do our best to get back to you within 24 hours! (This is the fastest way to get in touch with us). You can also message us through our Facebook page.
HOW MUCH IS SHIPPING?
Shipping and handling is a flat rate of $5.95 for all orders within the continental U.S. under $49.99 and completely FREE for all orders over $49.99. For international orders, shipping is a flat rate of $6.95 for orders under $49.99, and FREE for orders over $49.99
HOW LONG UNTIL I RECEIVE MY ORDER?
Most of our products ship within 3-10 business days via UPS or USPS with a tracking number. We will send out tracking information to you as soon as your package ships! After the order leaves our warehouse, it usually takes around 3 business days to arrive.
CAN I REPLACE A DAMAGED/INCORRECT ORDER?
We will replace your order free of charge if it is damaged. If this situation occurs, simply contact customer support via email at support@aidesigns.io For our complete return policy, please visit the link at the bottom of this page.
CAN I CANCEL MY ORDER?
Yes, if for whatever reason you wish to cancel your order please email support@aidesigns.io. Orders can generally only be canceled within 24 hours of being placed.